We help resolve disputes between players and online casinos
We guide you through every step of the resolution process
Fill out our detailed form with all relevant information about your dispute. Include screenshots and transaction IDs if available.
Our team reviews your case within 24-48 hours. We assess the validity and determine the best approach for resolution.
We contact the casino directly using our established relationships. Our reputation gives us leverage most players don't have.
We follow up until your case is resolved. You'll receive updates at every stage via email.
Trusted by thousands of players worldwide
Having issues with an online casino? We're here to help. Fill out the form below and our team will review your case within 48 hours.
Real cases we've helped resolve
"SafeGameHub helped me recover $2,400 that was stuck in withdrawal for over 3 weeks. After they contacted the casino, I received my money within 24 hours."
"My account was closed without explanation and my $800 balance was confiscated. SafeGameHub investigated and got my full balance refunded within a week."
"A casino voided my $5,000 win citing 'irregular play'. SafeGameHub reviewed my case and proved I played fairly. I got every penny of my winnings."
"I was denied a $3,200 withdrawal due to a 'bonus violation' I never committed. SafeGameHub stepped in and the casino paid out within 48 hours. Incredible service!"
"Casino kept delaying my verification for months. SafeGameHub got involved and my documents were approved in 2 days. Finally got my $1,500 withdrawal processed."
"The casino changed their terms retroactively and refused my $2,100 cashout. SafeGameHub's team proved the original terms applied and I got my money back in full."
"I thought I'd never see my $4,500 again after the casino went silent on my withdrawal request. SafeGameHub escalated my case and the money was in my account within a week."
"Two different casinos owed me money for months. SafeGameHub handled both cases simultaneously and recovered $1,800 total. They're the real deal."
"I was skeptical at first, but SafeGameHub actually works. They recovered my $950 deposit that a rogue casino refused to return. 100% free service. Can't recommend enough."
We handle all types of casino disputes. Here are the most frequent issues we resolve
Casino holding your winnings for weeks or months without a valid reason. We push for immediate processing of legitimate withdrawals.
Unfair account closures with confiscated balances. We investigate whether the casino followed proper procedures and fight for your funds.
Casinos retroactively changing bonus terms, voiding winnings, or applying unfair wagering requirements after the fact.
Endless KYC requests, rejected documents, or verification processes designed to frustrate players into abandoning their funds.
Everything you need to know about our complaint process
Most complaints are resolved within 2-4 weeks. Complex cases may take longer depending on the casino's response time. We prioritize cases involving larger amounts or time-sensitive issues.
Yes, our complaint mediation service is completely free for players. We never charge any fees. We are funded through our review partnerships with casinos, which is separate from our complaint service.
If a casino doesn't respond to our mediation attempts within a reasonable timeframe, we will update our reviews and ratings to reflect their poor player treatment. This often motivates casinos to cooperate.
Yes, you will receive email updates at every stage of the process. You can also reply to any email for updates or to provide additional information.
We handle all casino-related disputes including withdrawal delays, unfair account closures, bonus disputes, verification issues, and suspected unfair treatment. We do not handle complaints about losses from gambling.
The more detail you provide, the better. Include screenshots of conversations with support, transaction IDs, emails, and any terms and conditions that may be relevant to your case.
Our team has helped over 1.5 million players resolve disputes. We're here to help you too.
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